Refund policy
Camille London – Returns Policy
IMPORTANT: Please note that we do not offer free returns. All return shipping and handling costs are the responsibility of the customer.
Can I return my order?
Yes. If you are not satisfied with the items you received, you may request a return within 30 days of receiving your order.
Conditions for Accepting a Return
For a return to be accepted, the following conditions must be met:
Product Condition
The product must include all original accessories, parts, and components. The packaging must also be in a condition similar to when it was delivered.
Product Use
Reasonable handling to try on or inspect the item is permitted. However, products damaged due to improper use or incorrect handling will not be accepted.
Hygiene
Products for which hygiene is an essential factor must be returned completely clean before the return process can begin.
Defective Products
If you receive a defective or damaged item, you must notify us immediately after receiving your order.
Costs
Camille London reserves the right to charge the customer for the shipping costs associated with the return.
Processing Time
Once the package has been received at our warehouse, the return will be processed and confirmed within a maximum of 7 business days.
Important: We reserve the right to reject any return if we determine that the item has been used or damaged for reasons not attributable to Camille London.
How Do I Request a Return?
If your order meets the conditions above, please follow these steps:
Send an email to:
Please include the following information:
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Order number.
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Reason for the return.
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Photograph of the product (mandatory if the item is damaged or defective).
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Customer's full name.
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Customer's full address.
IMPORTANT: We will provide you with the correct return address. Do not send the package to the original sender's address, as this is not our returns centre. Once we receive your request, we will provide you with the appropriate return address.
A. Cancellation Conditions
Right of Withdrawal
You have 14 days from the date you receive your order to exercise your right of withdrawal.
As our order processing system is automated, once an order has been dispatched, it is no longer possible to stop the shipment. In this case, the refund will be processed once we receive the returned product.
Orders in Transit
Our products are shipped from Asia. If your order is already in transit, it cannot be cancelled until it has been delivered.
To help speed up the refund process, please send us proof of return shipment.
Consequences of Withdrawal
Once the returned item has been received at our warehouse, we will refund the applicable amount (excluding standard or additional shipping costs) within a maximum of 14 days.
⚠️ IMPORTANT INFORMATION ABOUT RETURN SHIPPING
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA.
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
Camille London – Refund Policy
1. Timeframe and Requirements
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The timeframe for requesting a refund is 30 days from the date of purchase.
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The item must be unused, in the same condition in which it was received, and in its original packaging.
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Proof of purchase is required.
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Do not send the product directly to the manufacturer.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
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Intimate or sanitary products.
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Gift cards.
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Health or personal care products.
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Hazardous or flammable materials.
3. Partial Refunds
A partial refund may be issued in the following circumstances:
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Products that are damaged.
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Products that are not in their original condition.
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Products with missing parts for reasons not attributable to Camille London.
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Products returned after the 30-day return period.
4. Refund Process
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will automatically be issued to the same payment method used for the original purchase.
5. Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your credit or debit card provider.
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Contact your bank, as refunds may take several business days to appear in your account.
If you have completed these steps and still have not received your refund, please contact us at:
6. Exchanges
We only replace products that arrive with manufacturing defects or damage that occurred before delivery.
To arrange an exchange, please contact us at:
7. Gifts
If the item was purchased as a gift and marked as such at the time of purchase, you will receive store credit for the value of the returned item.
If the item was not marked as a gift, the refund will be issued to the original purchaser.